Q: Are the tutors of TutorKami.com qualified to teach? Are they school teachers? What are their experiences?
A: Most of our tutors are full time and part time tutors. We do have school teachers as tutors too, but the number is small. School teachers have a lot of responsibilities. Carrying out all the tasks that come with it can be exhausting physically and mentally. So most school teachers prefer to rest or spend time with their families when they are not in school. However, our tutors who are not school teachers are skillful & have experiences in teaching too. This is proven as their students showed improvements in the latters’ studies under the tutors’ tutelage. Each of our tutor also has qualification such as degree or diploma in their respective field of studies.
You don’t have to worry as we will send the profiles of the interested tutors before hand for you to view their backgrounds and experiences, and choose the one you would like to tutor your child. We will then provide the selected tutor’s phone number for you to contact them and maybe do a bit of phone interviewing. Once you are satisfied, you can then proceed with arranging the first session with that tutor.
There’s more! We also give our guarantee for our tutors’ services. Please have a look at the third FAQ.
Q: Do I need to pay TutorKami.com’s services for helping me getting a tutor or tuition teacher?
A: There's a one time registration fees of RM50 for each student.
Q: If I am not satisfied by the services provided by a tutor recommended by you, will I get a refund?
A: Please read “TutorKami.com’s Guarantee” at the front page here. If you find that the tutor’s service is unsatisfactory during the first lesson, you can discontinue hiring the tutor, and you don’t have to pay for the first lesson. We will then get another tutor for you. Shall you decide to continue with the initial tutor's service for the subsequent lessons, the first lesson fees is inclusive in the monthly payment calculation.
Q: I have viewed a tutor's profile and I would like to hire her for home tuition. How do I contact the tutor?
A: We will first check her availability. If she is available to teach, we will provide you her contact number.
Q: What if I have another student who wants to join the session? Will the rate per hour be the same?
A: There will be an addition to the rate for every student who joins, but the amount to be paid by each student will be significantly lower. Please call us to get more information about this.
Q: How long does it take for me to get a home tutor from TutorKami? I need to start the tuition classes for my son as soon as possible.
A: It will depend on the schedules of the classes, the rate you are willing to pay and your location. If the schedules are more flexible (i.e can have tuition in evening or afternoon), the rate you can pay are higher and your location is in the cities, then it will be easier and faster for us to get a tutor for your son.
Q: How do I make payment? Do I make it to TutorKami.com or directly to the tutor?
A: All payments will be made directly to TutorKami.com. Monthly payment is to be made in the first week after all the session(s) for that week have been completed. The classes for the following week will be put on hold if the payment is still not received. Our staff from the Financial department will assist you and answer all your questions regarding payments.
Q: I'm a tuition center owner. Can you help me get a tutor to teach students at my tuition center?
A: Yes, just provide us with the details, and we'll help find teachers for you. You will however have to follow our rates for the tutor's salary.
To parents, students and tuition center owner, if you have any other question, please email it to us at firstname.lastname@example.org and we will reply you as soon as we can.