Loading...Last updated: 30 May 2026
This Privacy Policy describes the policies and procedures of TK Edu Sdn Bhd on the collection, use, processing, storage, disclosure, and protection of your personal data when you use our website, services, WhatsApp communication, chatbot, forms, and related services.
This Privacy Policy also explains your privacy rights and how the law protects you.
By using our website, submitting an enquiry, registering as a tutor, communicating with us through WhatsApp, or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural.
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Service or parts of our Service.
Company referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy refers to:
TK Edu Sdn Bhd
27-2, Jalan Selasih U12/J,
Section U12, Taman Cahaya Alam,
Shah Alam 40170, Selangor, Malaysia.
Cookies are small files placed on your computer, mobile device, or other device by a website.
Country refers to Malaysia.
Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to the Website, TutorKami services, WhatsApp communication, chatbot services, tutor registration, tuition enquiry services, and related services.
Service Provider means any person, company, platform, software provider, hosting provider, messaging provider, chatbot provider, automation provider, or third party that processes data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself.
Website refers to TutorKami.com, accessible from www.tutorkami.com.
WhatsApp Communication refers to messages, enquiries, replies, notifications, chatbot messages, and other communication between you and TutorKami through WhatsApp.
You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you.
Personal Data may include, but is not limited to:
Name
Email address
Phone number
WhatsApp number
Address, state, province, postcode, city, or tuition location
Student level
Subject required
Tuition mode, such as home tuition or online tuition
Tutor preferences
Parent, student, or guardian details
Tutor registration details
Tutor profile information
Qualifications, experience, documents, or teaching-related information
Payment, invoice, and transaction-related information
Messages or enquiries sent through our website, WhatsApp, chatbot, forms, phone, SMS, or email
Social media profile information, where you choose to connect or interact through social media
Usage Data
When you communicate with TutorKami through WhatsApp, including through our AI chatbot or automated messaging system, we may collect and process:
Your WhatsApp phone number
Your WhatsApp profile name, if available
Message content sent by you
Chat history related to your enquiry or service request
Tuition enquiry details
Student level and subject requirements
Location or preferred tuition area
Tutor preferences
Message status information, such as sent, delivered, or read status, where available through WhatsApp Business tools
We use WhatsApp and chatbot communication to:
Respond to your enquiries
Collect tuition requirements
Provide tuition information
Match students or parents with suitable tutors
Assist tutor registration
Send service updates, reminders, confirmations, and follow-ups
Improve customer support
Route enquiries to TutorKami staff where needed
Our chatbot may use automation and artificial intelligence to help understand your enquiry, collect relevant information, suggest next steps, and provide faster support.
The chatbot is intended to support TutorKami’s tuition-related services. It is not intended to provide general-purpose advice outside TutorKami’s services.
We do not sell your WhatsApp message data.
We do not use your WhatsApp conversation data to train public AI models.
Where third-party WhatsApp, chatbot, automation, hosting, or technology providers are used, they are only authorised to process your data for TutorKami’s service purposes and not for their own independent purposes.
By contacting TutorKami through WhatsApp, submitting a form on our website, registering as a tutor, or using our services, you consent to us processing your personal data for the purposes described in this Privacy Policy.
You may opt out of non-essential WhatsApp messages or marketing messages at any time by replying:
STOP
You may also contact us by email at:
After you opt out, we may still send you important service-related messages where necessary, such as messages about an active tuition request, tutor arrangement, payment, safety issue, or account-related matter.
Our WhatsApp chatbot may use automation, but you may request human support at any time by replying:
HUMAN
or by contacting us at:
Where necessary, your enquiry may be reviewed or handled by TutorKami staff.
Please do not send unnecessary sensitive information through WhatsApp, website forms, or email.
This includes, but is not limited to:
Full identity card numbers
Passport numbers
Bank account numbers
Full payment card numbers
Passwords
Private financial information
Medical information
Confidential documents not required for the service
If we require certain documents for tutor verification, payment, or legal purposes, we will only request what is reasonably necessary.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as:
Your Device’s Internet Protocol address, such as IP address
Browser type
Browser version
Pages of our Website that you visit
Time and date of your visit
Time spent on pages
Unique device identifiers
Diagnostic data
When you access the Service through a mobile device, we may collect certain information automatically, including but not limited to:
Type of mobile device
Mobile device unique ID
IP address of your mobile device
Mobile operating system
Type of mobile internet browser
Unique device identifiers
Diagnostic data
We may also collect information that your browser sends whenever you visit our Service.
We use Cookies and similar tracking technologies to track activity on our Service and store certain information.
Tracking technologies may include cookies, beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, some parts of our Service may not function properly.
Cookies may be “Persistent” or “Session” Cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted when you close your web browser.
We may use the following types of Cookies:
Type: Session Cookies
Administered by: Us
These Cookies are essential to provide services available through the Website and to enable certain features. They help authenticate users and prevent fraudulent use of user accounts.
Type: Persistent Cookies
Administered by: Us
These Cookies identify whether users have accepted the use of cookies on the Website.
Type: Persistent Cookies
Administered by: Us
These Cookies allow us to remember choices you make when using the Website, such as login details or language preferences.
Type: Persistent Cookies
Administered by: Us or third-party providers
These Cookies may help us understand how visitors use our Website so we can improve performance, content, and user experience.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service
To respond to enquiries
To arrange tuition services
To match students or parents with suitable tutors
To manage tutor registration and tutor profiles
To verify tutor details, qualifications, and suitability
To manage your Account, where applicable
To contact you by WhatsApp, phone call, SMS, email, website message, or other electronic communication
To send service-related updates, reminders, confirmations, and follow-ups
To operate our WhatsApp chatbot and automated support system
To process payments, invoices, receipts, and financial records
To provide customer support
To manage requests submitted to us
To improve our Website, services, systems, and customer experience
To prevent fraud, spam, misuse, or unauthorised activity
To comply with legal, regulatory, accounting, tax, or business obligations
To send promotional information about our services, where permitted and where you have not opted out
We may share your Personal Data in the following situations:
We may share your Personal Data with Service Providers who help us operate our Website, WhatsApp communication, chatbot, hosting, database, automation tools, email tools, analytics, payment processing, accounting, or customer support.
Where you communicate with us through WhatsApp, your information may be processed through WhatsApp, Meta, WhatsApp Business Platform, WhatsApp Business API providers, or related technology providers.
Where necessary to arrange tuition, we may share relevant enquiry details with suitable tutors, such as tuition location, subject, level, schedule, and contact details.
Where necessary to arrange tuition, we may share relevant tutor profile information with parents, students, or customers.
We may share information with trusted business partners where necessary to provide our services, manage operations, or support customer requests.
We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, restructuring, or transfer of all or part of our business.
We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy.
We may disclose your Personal Data where required by law, regulation, court order, government authority, law enforcement, or legal process.
We do not sell your Personal Data.
We do not sell WhatsApp message data.
The Company will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy.
We may retain Personal Data to:
Provide our services
Manage customer and tutor records
Respond to enquiries
Maintain service history
Resolve disputes
Comply with legal, accounting, tax, or regulatory obligations
Enforce our agreements and policies
Prevent fraud, misuse, or security issues
WhatsApp and chatbot communication records may be retained where necessary to manage enquiries, provide customer support, improve service quality, handle disputes, and maintain accurate service records.
Usage Data is generally retained for a shorter period, except where it is needed to improve security, functionality, analytics, or where we are legally required to retain it for longer.
When Personal Data is no longer required, we will take reasonable steps to delete, anonymise, or securely store it.
Your information, including Personal Data, may be processed at the Company’s operating offices and in other places where the parties involved in processing are located.
This means your information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ.
Your consent to this Privacy Policy followed by your submission of information represents your agreement to such transfer.
The Company will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
If the Company is involved in a merger, acquisition, restructuring, financing, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data becomes subject to a different privacy policy, where required.
Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
Prevent fraud, abuse, spam, or security threats
The security of your Personal Data is important to us.
We take reasonable technical and organisational measures to protect your Personal Data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet, WhatsApp, email, or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.
You should avoid sending highly sensitive or confidential information through WhatsApp, website forms, or email unless necessary.
TutorKami provides tuition-related services that may involve students under the age of 18.
Where a student is under 18, Personal Data should be provided by a parent, guardian, or authorised adult.
By submitting information about a minor, you confirm that you have the authority to do so and consent to TutorKami processing the information for tuition arrangement and service purposes.
Subject to applicable laws, you may request to:
Access your Personal Data
Correct inaccurate or outdated Personal Data
Withdraw consent where processing is based on consent
Request deletion of your Personal Data where applicable
Object to direct marketing
Opt out of non-essential WhatsApp or marketing messages
Ask questions about how your Personal Data is processed
To make a request, contact us at:
We may need to verify your identity before processing your request.
Our Service may contain links to other websites that are not operated by us.
If you click a third-party link, you will be directed to that third party’s website. We strongly advise you to review the Privacy Policy of every website you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services.
We may update this Privacy Policy from time to time.
We will notify users of changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.
Where appropriate, we may also notify you by email, website notice, WhatsApp, or other communication method.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy or how we handle your Personal Data, you can contact us:
TK Edu Sdn Bhd
27-2, Jalan Selasih U12/J,
Section U12, Taman Cahaya Alam,
Shah Alam 40170, Selangor, Malaysia.
Website: www.tutorkami.com
Email: [email protected]