Loading...Last updated: 18 June 2026
Welcome to TutorKami.com.
These Terms of Use explain the rules for using TutorKami’s website, tuition enquiry services, tutor registration services, WhatsApp communication, chatbot services, and related services.
By using our website, submitting an enquiry, registering as a tutor, communicating with us through WhatsApp, or using our services, you agree to these Terms of Use.
If you do not agree with these Terms of Use, please do not use our website, WhatsApp chatbot, or services.
TutorKami is operated by:
TK Edu Sdn Bhd
27-2, Jalan Selasih U12/J,
Section U12, Taman Cahaya Alam,
Shah Alam 40170, Selangor, Malaysia.
TutorKami provides tuition-related services, including helping parents, students, and customers find suitable tutors for home tuition, online tuition, and related education support.
TutorKami may communicate with users through our website, WhatsApp, phone calls, SMS, email, chatbot, and other communication channels.
In these Terms of Use:
“TutorKami”, “we”, “us”, or “our” means TK Edu Sdn Bhd and TutorKami.com.
“Website” means TutorKami.com.
“Service” means TutorKami’s website, tuition enquiry service, tutor matching service, tutor registration service, WhatsApp communication, chatbot service, customer support, and related services.
“User”, “you”, or “your” means any person using our Website or Service, including parents, students, guardians, tutors, tutor applicants, customers, and visitors.
“Tutor” means an individual who registers, applies, or is listed to provide tuition services through TutorKami.
“Customer” means a parent, student, guardian, or person requesting tuition services.
“WhatsApp Communication” means messages, replies, notifications, chatbot messages, service updates, and other communication between you and TutorKami through WhatsApp.
“Chatbot” means TutorKami’s automated or AI-assisted messaging system used to support enquiries and customer communication.
You agree to use TutorKami’s services only for lawful and proper purposes.
You must not use our Website, WhatsApp chatbot, or services to:
Submit false, misleading, or fraudulent information
Impersonate another person
Harass, abuse, threaten, or harm others
Send spam or irrelevant messages
Upload viruses, malware, or harmful code
Attempt to access systems or data without permission
Misuse TutorKami’s platform, staff, tutors, customers, or communication channels
Use our services for illegal, harmful, discriminatory, or abusive purposes
We may refuse, suspend, block, or terminate access to our services if we believe these Terms of Use have been breached.
TutorKami may use WhatsApp to communicate with you about tuition enquiries, tutor matching, tutor registration, service updates, confirmations, reminders, follow-ups, and customer support.
By messaging TutorKami on WhatsApp, submitting a form, or requesting our services, you agree that TutorKami may contact you through WhatsApp for matters related to your enquiry or service request.
You may opt out of non-essential WhatsApp messages at any time by replying:
STOP
You may request human support at any time by replying:
HUMAN
You may also contact us by email at:
After you opt out, we may still send you necessary service-related messages where required, such as messages about an active tuition request, tutor arrangement, payment, dispute, safety issue, or legal matter.
TutorKami may use a chatbot, automation, and artificial intelligence to help respond to enquiries, collect tuition requirements, provide general information, and route enquiries to TutorKami staff.
The chatbot may assist with:
Answering common questions
Collecting tuition requirements
Explaining TutorKami services
Helping with tutor registration
Sending service-related updates
Directing users to human support where needed
The chatbot is provided for convenience and support only.
The chatbot may occasionally provide incomplete, outdated, or inaccurate information. Important matters, including tutor confirmation, payment, refund, cancellation, complaints, or disputes, should be confirmed with TutorKami staff.
You may request human assistance at any time by replying HUMAN on WhatsApp or by contacting [email protected].
Your use of TutorKami’s services is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, share, and protect personal data, including data submitted through our website, WhatsApp, chatbot, forms, and other communication channels.
By using our services, you agree that TutorKami may process your personal data in accordance with our Privacy Policy.
You should not send unnecessary sensitive information through WhatsApp, website forms, chatbot, or email. This includes full identity card numbers, passport numbers, bank account numbers, full payment card numbers, passwords, private financial information, or confidential documents unless specifically required for a legitimate service purpose.
TutorKami helps connect customers with tutors based on information provided by customers and tutors.
While we try to recommend suitable tutors, TutorKami does not guarantee:
That a tutor will be available
That a tutor will meet every preference or requirement
That tuition will produce a specific academic result
That a tutor-student relationship will continue for any specific period
That the information provided by users will always be complete, accurate, or up to date
Customers are responsible for assessing whether a tutor is suitable for their needs.
Tutors are responsible for providing accurate information about their qualifications, experience, availability, location, teaching ability, and background.
Customers agree to:
Provide accurate enquiry details
Give correct contact information
Provide accurate tuition location, subject, level, and schedule requirements
Treat tutors and TutorKami staff respectfully
Make payments as agreed
Follow any cancellation, replacement, or refund rules communicated by TutorKami
Ensure that a responsible adult is involved where the student is under 18
Inform TutorKami promptly of any issue, complaint, change, or cancellation
Customers must not misuse tutor contact details, bypass TutorKami’s process where prohibited, or behave in a way that is abusive, unsafe, dishonest, or harmful.
Tutors agree to:
Provide accurate personal, academic, and teaching information
Keep their contact details and availability updated
Attend agreed tuition sessions punctually
Teach professionally and responsibly
Communicate respectfully with students, parents, and TutorKami
Follow TutorKami’s rules, procedures, and payment arrangements
Protect student and customer information
Avoid inappropriate, unsafe, discriminatory, or unprofessional conduct
Inform TutorKami promptly of any issue, complaint, cancellation, or schedule change
TutorKami may remove, suspend, or reject any tutor if we believe the tutor has provided false information, breached these Terms, acted unprofessionally, or created risk to students, customers, or TutorKami.
Payment terms, tutor fees, replacement rules, refund rules, cancellation rules, and administrative charges may vary depending on the tuition arrangement.
The applicable payment and cancellation terms will be communicated through TutorKami’s website, WhatsApp, email, invoice, receipt, or staff communication.
You agree to make payment according to the agreed terms.
TutorKami may refuse or stop services if payments are overdue, disputed without valid reason, or not made according to the agreed arrangement.
Refunds, if applicable, will be handled according to the specific arrangement communicated to you and any applicable law.
TutorKami aims to help students find suitable tutors and improve their learning experience.
However, TutorKami does not guarantee any specific academic result, examination grade, improvement level, admission outcome, or performance outcome.
Academic results depend on many factors, including student effort, attendance, learning ability, tutor-student compatibility, school requirements, parental support, and other external factors.
You are responsible for ensuring that all information you submit to TutorKami is accurate, complete, and not misleading.
This includes information submitted through:
Website forms
Tutor registration forms
WhatsApp messages
Chatbot conversations
Phone calls
SMS
Uploaded documents
TutorKami may rely on the information you provide to arrange tuition, match tutors, contact users, process payments, and provide services.
TutorKami is not responsible for issues caused by incorrect, incomplete, outdated, or misleading information submitted by users.
If you have a complaint about TutorKami, a tutor, a customer, a payment, WhatsApp communication, chatbot response, or data handling matter, you should contact us as soon as possible at:
Please include relevant details, such as your name, contact number, tuition arrangement, tutor name if applicable, date of incident, and a clear description of the issue.
TutorKami will review complaints in good faith and may request additional information.
We may communicate with relevant parties, review records, check WhatsApp messages, examine payment records, and take appropriate action where necessary.
If your complaint relates to how your personal data is collected, used, stored, shared, or deleted, please refer to our Privacy Policy and contact us at:
You may request access, correction, deletion, or withdrawal of consent where applicable under law.
TutorKami may need to verify your identity before processing data-related requests.
TutorKami may use third-party services to operate our website, WhatsApp communication, chatbot, hosting, payment processing, analytics, customer support, automation, and related systems.
These third-party services may include technology providers, WhatsApp Business service providers, hosting providers, chatbot providers, email providers, analytics providers, and payment or accounting providers.
TutorKami is not responsible for third-party websites, platforms, or services that are not owned or controlled by TutorKami.
Your use of third-party services may also be subject to their own terms and privacy policies.
Our Website, WhatsApp messages, chatbot, or communications may contain links to third-party websites.
These links are provided for convenience only.
TutorKami does not control and is not responsible for the content, accuracy, privacy practices, or terms of third-party websites.
You should review the terms and privacy policies of any third-party website you visit.
All content on TutorKami’s Website and related materials, including text, graphics, logos, design, layout, images, service descriptions, and other materials, are owned by or licensed to TutorKami unless stated otherwise.
You may not copy, reproduce, modify, distribute, publish, sell, or use TutorKami’s content for commercial purposes without our written permission.
You may use our Website and materials only for personal, educational, or service-related purposes connected to TutorKami.
To the maximum extent permitted by law, TutorKami is not liable for:
Indirect, incidental, special, or consequential losses
Loss of profits, income, business, data, or opportunity
Academic results or lack of academic improvement
Tutor availability or suitability
User-submitted false or inaccurate information
Disputes between tutors, students, parents, or customers
Delays, interruptions, or errors in website, WhatsApp, chatbot, or third-party systems
Losses caused by events beyond our reasonable control
Nothing in these Terms of Use excludes liability that cannot be excluded under applicable law.
TutorKami provides its services on a reasonable-effort basis.
While we try to keep information accurate and updated, we do not guarantee that all website content, chatbot responses, WhatsApp replies, tutor information, pricing, availability, or service details will always be complete, accurate, current, or error-free.
TutorKami may correct errors, update information, change service details, or modify processes at any time.
TutorKami may suspend, restrict, block, or terminate your access to our services if we believe that:
You breached these Terms of Use
You provided false or misleading information
You misused our Website, WhatsApp, chatbot, or services
You behaved abusively, dishonestly, unlawfully, or unsafely
You failed to make required payment
Continuing to provide services may create risk to TutorKami, tutors, students, customers, or others
We may also stop providing any service at our discretion, subject to applicable law and any existing confirmed arrangement.
TutorKami may update these Terms of Use from time to time.
Any changes will be posted on this page with the updated “Last updated” date.
Your continued use of our Website, WhatsApp communication, chatbot, or services after changes are posted means you accept the updated Terms of Use.
You should review these Terms periodically.
These Terms of Use are governed by the laws of Malaysia.
Any dispute relating to these Terms, TutorKami’s services, or your use of our Website shall be handled according to the laws and courts of Malaysia, unless otherwise required by applicable law.
If you have any questions about these Terms of Use, please contact us:
TK Edu Sdn Bhd
27-2, Jalan Selasih U12/J,
Section U12, Taman Cahaya Alam,
Shah Alam 40170, Selangor, Malaysia.
Website: www.tutorkami.com
Email: [email protected]